There are different ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you select is a trouble ticket system. This is the least complicated method of communication for many reasons. If no technical support team representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy and paste large pieces of information without having to worry about misprints, and if a specific issue requires more time to be solved or a number of responses must be exchanged, all the information will be in the exact same location, so each party can always see the comments left by the other one. The drawback of using tickets to get in touch with your hosting company is that they are often separate from the web hosting platform, which means that if you have to supply information or to adhere to guidelines, you will need to use at least two different admin dashboards and this number may rise if you’d like to manage a handful of domain names. Besides, lots of hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while browsing through your files or changing different settings. The ticketing system is being monitored 24/7 by our tech support staff members and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain support. In contrast to some hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request info in regards to any billing or technical problem. Besides, you can read a selection of articles, which will help you solve the most commonly encountered complications yourself.