Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your help requests will be responded to within maximum 60 minutes after the support ticket or email was submitted. If your issue needs additional assistance from a sysadmin, we’ll forward the ticket or the email to the person in charge then leave a comment to let you know that more time will be required for discovering the optimal solution. If you take advantage of the Optional Admin Services package, all of the server administration tasks included there will be executed whenever you wish.

  • Top quality support service

  • A Top–Quality Customer Support Service

  • Our help desk support team will be available to you round–the–clock if you need help while working with our Hosting Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated server. What is more if you need help tackling the routine admin tasks on your server, you can have a glimpse at the Optional Admin Services package, that includes data backup hard disk storage space, weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided the Hosting Control Panel with an in–depth knowledge base, which offers elaborate explanations of its features and functionalities. In addition, we have shot exhaustive video tutorials that will further explain to you how to carry out a particular task or resolve a typically experienced problem. The help articles and the video tutorials are easily accessible from every section of the Hosting Control Panel through the Videos and Help buttons located in the top right corner.